Frequently asked questions
WHAT IS THE RETURN POLICY?
We offer returns within 30 days of delivery for items that are defective or damaged. To qualify, please contact us with a photo and description of the issue.
Note: Returned items must be unused and in original packaging.
ARE ANY PURCHASES FINAL SALE?
Yes — all purchases are considered final sale unless the item arrives damaged, defective, or materially different from what was described on our website.
We do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or accidental purchases.
WHEN WILL I GET MY ORDER?
Orders are processed within 1–3 business days, and shipping typically takes 8–14 business days via tracked delivery. You’ll receive a tracking number once your order ships.
Please allow a few extra days during holidays or high-volume periods.
CAN I TRACK MY ORDER?
Yes! Once your order is shipped, you’ll receive an email with a tracking number and link.
Please allow 2–4 business days for tracking to update after dispatch. You can always reach out to us at support@proton.me i
WHAT MAKES BASIKS PRODUCTS DIFFERENT?
At Basiks, we focus on products that combine functionality, style, and everyday convenience. Each item we sell is carefully vetted for quality, usefulness, and customer satisfaction.